User Experience

Empowering Employees to work – quickly, efficiently and seamlessly…

Global Edge can assist you in business transformation, by integrating productivity tools and platforms that work together to:

Mobility delivered consistently
Increased communication and collaboration tools to assist employees to work better together
Service Help Desk for continual 24/7 end-user support
Increased productivity, security and efficiency – anywhere, anytime

Provide consistent suite of services and support
Protection of emails, files and applications
User productivity, anywhere, anytime and on any device
Deliver coverage across operating systems and other required applications
Managed Mobility Services (MMS) including End User support, and mobile device management
Procurement and Provisioning
Fast mobile computing deployments
Assist with providing device security compliance, roaming support policy and procedures
24/7 support for end users, devices and telecom services

Available 24/7, 365 to ensure that employees are always able to obtain assistance, anywhere, anytime
Provide deskside assistance, quickly and efficiently
Provide reports, as required
Address NOC alerts 24/7/365 to ensure health of network
Perform weekly and monthly maintenance, with customized technical checklist
Ensure all patching to software is done routinely
Includes all remote locations
Support for all in-house, cloud applications, as well as printers, desktops, laptops and network connectivity devices
Support for mobile devices