Unified Communications as a Service (UCaaS) 

User of multiple devices for communication

UCaaS is a cloud-based communication platform that gives businesses the ability to have unified communications with their employees. It’s essentially a virtual communication system, and it’s ideal for small businesses who need an easy-to-use solution to communicate with their employees but don’t have the resources or staff to maintain a traditional phone system. With UCaaS, you can connect any number of your business’s devices so that calls can be forwarded seamlessly from one device to another. And because most providers offer mobile apps for both desktops and smartphones, you can access your call logs from anywhere at any time. In this article, we’ll explain what unified communications as a service is, how it works, some available services and whether or not it fits your business needs.  It’s important to streamline security with your UCaaS selection.  Global Edge 2020 can provide an all-in-one solution to cover your security needs from top to bottom.  Contact us for more information.

What is a UCaaS solution?

UCaaS is a service that gives businesses the ability to have unified communications with their employees. What this means is that it allows your staff members to be able to communicate with each other through multiple avenues, such as email, chat, social media and video conferencing. UCaaS platforms are designed especially for small businesses because they require little to no maintenance or upkeep. One of the most important aspects of UCaaS is its scalability. If you need more users or minutes at any given time, you can easily hire more staff members or purchase additional minutes from your provider. This means that you don’t need to worry about maintaining an expensive phone system that doesn’t offer much in terms of what your business needs.

What are the benefits of UCaaS?

UCaaS offers a variety of benefits to businesses of all types. For example, UCaaS is available on virtually any device, so it’s easy for employees to connect their devices and use them when they’re away from the office. If your business is like many others, and you have an open and sprawling floor plan, UCaaS can help with the lack of walls by introducing an integrated phone system that lets everyone communicate easily. And because UCaaS doesn’t require a lot in terms of staff or bandwidth, you can save both. On top of saving money and resources, UCaaS gives your employees a unified communications platform that lets them stay connected wherever they are.

  • Multiple Device Capability
  • Seamless Communication for all Sizes of Organizations
  • Stay Connected Worldwide
What is an example of a UCaaS?

FortiVoice Secure Unified Communications is a cloud-based communication platform that can be accessed from any device, which means you can connect your employees to your business easily. With FortiVoice, your employees are able to make unlimited calls, conference and chat that will then be delivered to all of their devices. Of the many different providers of this type of service, FortiVoice leads all providers that offer mobile apps for both desktops and smartphones so that users can access their communications data.  Global Edge 2020 Inc. has Fortinet certified network security experts to assist with FortiVoice configuration to all sizes of businesses.

Fortinet NSE certified
What is the difference between UCaaS and VoIP?

UCaaS is a cloud-based communication platform that can replace your company’s traditional phone system. It’s essentially a virtual phone system, and it has many benefits for both small businesses and large companies of any size. With UCaaS, you can connect any number of your business’s devices so that calls can be forwarded seamlessly from one device to another. And because most providers offer mobile apps for both desktops and smartphones, you can access your call logs from anywhere at any time. VoIP is the acronym for voice over internet protocol, which refers to the technology used by UCaaS. VoIP provides a digital voice connection over the internet using data packets rather than conventional analog telephone lines. For this reason, it’s also often referred to as IP telephony or computer telephony integration (CTI).