Help Desk

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We know technical operations are critical to keep a business running smoothly. As part of our Managed Services Package, Global Edge provides 24/7 support through our automated Help Desk. Our clients can either call or email for immediate support. Our certified technicians are available for all support requests.

Advantages

Global Edge offers our clients:

  • Customized Help Desk
  • Logging of issues and resolutions, with client follow-up
  • Storing of client configurations for on-going support
  • SLA Levels for critical issues
  • Templates for Weekly and Monthly maintenance activities
  • Built into our Managed Services packages
  • Issues addressed in a timely manner with courteous staff
  • Either at your desk or remotely

Always on…

  • Always available, 24/7/365
  • Provide client reports on a weekly or monthly basis
  • Issue tracking, with resolutions
  • Automatic notification of issue progress and resolution
  • Monitoring and alerts automatically addressed and resolved
  • From servers, desktops, laptops to mobile devices, we have you covered
  • Customized to meet your current business needs
  • Designed to be flexible