Help Desk

We know technical operations are critical to keep a business running smoothly. As part of our Managed Services Package, Global Edge provides 24/7 support through our automated Help Desk. Our clients can either call or email for immediate support. Our certified technicians are available for all support requests.

Advantages

Global Edge offers our clients:

Customized Help Desk
Logging of issues and resolutions, with client follow-up
Storing of client configurations for on-going support
SLA Levels for critical issues
Templates for Weekly and Monthly maintenance activities
Built into our Managed Services packages
Issues addressed in a timely manner with courteous staff
Either at your desk or remotely

Always on…

Always available, 24/7/365
Provide client reports on a weekly or monthly basis
Issue tracking, with resolutions
Automatic notification of issue progress and resolution
Monitoring and alerts automatically addressed and resolved
From servers, desktops, laptops to mobile devices, we have you covered
Customized to meet your current business needs
Designed to be flexible

Call to speak to Support: (403) 266-5238