Help Desk

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We know technical operations are critical to keep a business running smoothly. As part of our Managed Services Package, Global Edge provides 24/7 support through our automated Help Desk. Our clients can either call or email for immediate support. Our certified technicians are available for all support requests.


Global Edge offers our clients:

  • Customized Help Desk
  • Logging of issues and resolutions, with client follow-up
  • Storing of client configurations for on-going support
  • SLA Levels for critical issues
  • Templates for Weekly and Monthly maintenance activities
  • Built into our Managed Services packages
  • Issues addressed in a timely manner with courteous staff
  • Either at your desk or remotely

Always on…

  • Always available, 24/7/365
  • Provide client reports on a weekly or monthly basis
  • Issue tracking, with resolutions
  • Automatic notification of issue progress and resolution
  • Monitoring and alerts automatically addressed and resolved
  • From servers, desktops, laptops to mobile devices, we have you covered
  • Customized to meet your current business needs
  • Designed to be flexible